FAQs

General FAQs     

 When is the Municipal Election?
The 2018 Newmarket Municipal Election takes place October 13 starting at 10 AM EDT and ends on October 22 at 8 PM EDT.
How do I register to vote?

You must be on the Municipal Voters' List in order to vote during the Voting Days (October 13 to 22. If you were on previous Federal or Provincial Voters' Lists, it does not mean you are on the Municipal Voters' List. 

Here is how you can register your information in order to vote:

If you have confirmed your information on the Municipal Voters’ List recently, please allow 4 days for your Voter Instruction Letter to be processed and delivered.

Which School Board do I support?
In the 2018 Newmarket Municipal Election, eligible voters will be casting their ballot for one of the following school boards:
  • York Region District School Board Trustee 
    Also referred to as English Public (EP). Anyone can vote for this school board.

    Note: If your children are in French Immersion in the Public system, you support this school board. 
  • York Catholic District School Board Trustee
    Also referred to as English Separate (ES). You must personally be Roman Catholic to vote for this school board, regardless if your partner is Roman Catholic or if your children attend an English Separate school.

    Note: If your children are in French Immersion in the Catholic system and you meet the qualifications above, you support this school board. 
  • Conseil scolaire Viamonde Trustee
    Also referred to as French Public (FP). You must have French Language Education Rights to vote for this school board.

    Note: This does not include French Immersion or French as a second language.
  • Conseil scolaire catholique MonAvenir Trustee
    Also referred to as French Separate (FS). You must personally be Roman Catholic and have French Language Education Rights to vote for this school board, regardless if your partner is Roman Catholic or if your children attend a French Catholic school.

    Note: This does not include French Immersion or French as a second language.


A voter with non-resident eligibility will not vote for a school board office in the 2018 Newmarket Municipal Election, but will vote for a school board office in the municipality they live in.

When you get your Voter Instruction Letter (VIL) check to make sure you are supporting the correct school board.

If your school support is incorrect, here is how you can update your information on the Municipal Voters' List:

What happens after I register to vote?
Once you are on the Municipal Voters’ List, you will receive your Voter Instruction Letter. This will have all the information you need to cast your ballot during the Voting Days from October 13 to 22, including your Voting PIN.
How and where do I vote?
Online or by Phone
October 13 to 22, 2018
  • Vote anywhere, anytime from a computer, mobile device or touchtone phone;

  • In person from October 19 to 22 at any Voter Assistance Centre, using an election tablet; or

  • On a public computer at the Newmarket Public Library (during operating hours)

 

Check out our How to videos to learn step-by-step how to vote online or by phone in the 2018 Newmarket Municipal Election.

Can I vote by paper ballot?
Paper ballots are not available in Town of Newmarket's Municipal and School Board elections. Voters may vote by internet or telephone, and may seek assistance from a trusted friend or family member or at a Town-run Voter Assistance Centre.
What if I don't have access to the internet, a telephone or need help with the voting process?

The Town has established Voter Assistance Centres during the voting period (October 13 to October 22), which will provide voters an opportunity to get assistance with voting, or access the internet or telephone. These centres will be open on the following days and locations:

Remember - even if a Voter Assistance Centre is closed, voters can always access the internet at the Newmarket Public Library.

How can post secondary students vote?
If a post secondary student that currently doesn't reside in the Town of Newmarket, yet meets the general eligibility requirements, they are entitled to vote in the Town of Newmarket municipal election. This year will prove to be more accessible and convenient especially for those not living at home, because we are moving to internet and telephone voting.
How can I make sure I am ready to vote in the 2018 Newmarket Municipal Election?
Use our Voter Checklist to make sure you are ready to cast your ballot online or by phone during the Voting Days (October 13 to 22).
Can I vote by Proxy?
Given the forms of remote voting is available to electors during an 10-day voting period (Internet and Telephone) and the provisions for voter assistance, Proxy Voting is not permitted in Town of Newmarket's municipal elections.
What are the offices to be elected?
  • Mayor
  • Regional Councillor

  • Ward Councillor (Wards 1 to 7)

  • York Region District School Board Trustee

  • York Catholic District School Board Trustee

  • Conseil scolaire Viamonde Trustee

  • Conseil scolaire catholique MonAvenir Trustee

How do I find out who is running for office?

You can find out about the candidates by:

  • Visiting the Candidates page
  • Check out the Candidates Profile page to learn more about each candidate including their top three priorities, their platform and a brief biography about themselves.
How do I remove a voter from my household?
You can remove a voter from your household on the Municipal Voters’ List in person only at the following Customer Service Kiosks: Municipal Offices (395 Mulock Drive), Magna Centre (800 Mulock Drive), Ray Twinney Recreation Complex (100 Eagle Street West), Newmarket Public Library (438 Park Avenue) during regular business hours

 

The online Voter Registration Portal does not allow for removal of voters from the list.

 I did not receive a Voter Instruction Letter in the mail - can I vote?

If you did not receive a Voter Instruction Letter, you are not on the Municipal Voters’ List. You must be on the list in order to vote. Here is how you can register your information in order to vote:

If you have confirmed your information on the Municipal Voters’ List recently, please allow 4 days for your Voter Instruction Letter to be processed and delivered.

 I lost my Voter Instruction Letter/ Voting PIN - what should I do?
Contact our Helpline immediately at 905-953-5121 to have your existing Voting PIN deactivated. You will be issued a new Voter Instruction Letter with a new Voting PIN.
I am not an eligible voter but I received a Voter Instruction Letter - what should I do?

Only eligible voters can cast their ballot in the 2018 Newmarket Municipal Election. Contact our Helpline immediately at 905-953-5121 to be removed from the list and have your Voting PIN deactivated.

I received a Voter Instruction Letter (VIL) that is not mine - what should I do?

If you receive a Voter Instruction Letter (VIL) that is not yours, you can:

  • Write on the envelope "Return to Sender" and place the envelope back in your mailbox for Canada Post to return the letter back to the Town
  • Drop off the letter at the Municipal Offices during regular business hours
  • Drop off the letter at any Voter Assistance Centre from October 19 to 22
I live in one ward and own a property in another ward within the Town. Can I choose which ward I want to vote in? Can I vote once for each property I own?
No, you many only vote once in a municipal election and you must vote in the ward where you live.
Can I vote more than once if I own multiple properties in different municipalities?
Yes. You may vote in any municipality where you are the owner, tenant or spouse of an owner or tenant of land in that municipality - but only once per municipality.
Are there voting regulations?
Whether you cast your ballot online or in person, the integrity of the electoral process and secrecy of your vote is very important. The Municipal Elections Act, 1996 states that no person shall:
  • Vote without being qualified to do so

  • Vote more than once in Newmarket

  • Interfere with a voter who is marking a ballot

  • Obtain or attempt to obtain information about how an elector has or will vote

Can I take a selfie with my ballot?
Taking a picture of a completed ballot—yours or anyone else’s—is a violation of the Municipal Elections Act, 1996 because it violates the secrecy of the vote. It is also a violation of the Act to publish a photo on your social media channels or elsewhere of a completed ballot.
When can candidates start campaigning and advertising?
The nomination period for the 2018 Newmarket Municipal Election began on May 1. Once a candidate has filed their nomination form, they can begin campaigning and advertising. 
When can Candidates and Third Party Advertisers begin to put up lawn signs?
Candidates and Third Party Advertisers can put up their campaign signs starting September 24, 2018.
How do I complain about a lawn sign?
Complaints about lawn signs should be directed to Customer Service by calling 905-895-5193 during regular business hours.
When do Candidates and Third Party Advertisers need to remove their lawn signs?
Candidates and Third Party Advertisers must remove their signs by 11:59 PM on October 25, 2018.
Are candidates or people representing candidates allowed to canvass in apartment buildings/ condos?
Yes. Candidates, or their representatives, are permitted to canvas door-to-door in apartments and condos between 9 AM and 9 PM.
What do I do if I have concerns about a call I received?
Complaints about a violation of the Municipal Elections Act, 1996 need to be submitted in writing to the Returning Officer at elections@newmarket.ca  To complain about automated telephone calls, contact Canadian Radio Television and Telecommunications Commission (CRTC). 
How is voter information kept private and secure?
The Town of Newmarket takes precautions to ensure that the personal information of voters is kept secure and is used for authorized purposes only. Voter information collected by the Town of Newmarket can only be used for election purposes, in accordance with the provisions of the Municipal Elections Act
 Is there a Helpline I can call for assistance?
Yes, you can call our Helpline at 905-953-5121. This Helpline is open from Monday to Friday from 8:30 AM to 4:30 PM and during the voting days, it will be open from 8:30 AM to 8:30 PM.

Voting FAQs

 How do I vote online or by phone?

Vote online or by phone anywhere, anytime using a computer, mobile device, or touchtone telephone from October 13 at 10 AM EDT until October 22 at 8 PM EDT using the web address or phone number found in your Voter Instruction Letter (VIL). You will need to log in to the voting system using your unique Voting PIN and your date of birth.

Check out our How to videos to learn step-by-step how to vote online or by phone in the 2018 Newmarket Municipal Election. 

 

If you did not receive your Voter Instruction Letter (VIL), this means you are not on the Municipal Voters' List. You must be on the list in order to vote.

Here is how you can register your information in order to vote: 

If you have confirmed your information on the Municipal Voters’ List recently, please allow 4 days for your Voter Instruction Letter (VIL) to be processed and delivered.

 What devices can I use to vote?

You can vote online from a computer or a common mobile device on the Android or iOS (iPhone/iPad) platform that is connected to the internet. Blackberry devices are not supported.

 

You can vote by phone using a touchtone telephone. 

 What operating systems do I need to vote online?

In order to access the online voting system, you need one of the following operating systems:

Computer:

  • Windows 7
  • Windows 10
  • Mac OSX 10.12+
  • Ubuntu

Smartphone:

  • iOS 10+
  • Android 6.x and 7.x

Tablet:

  • Windows 10
  • iOS 10+
  • Android 6.x and 7.x

While the voting system is designed to work on these operating systems, it may also work on others, but is not guaranteed.

 What internet browser do I need to vote online?

In order to access the online voting system, you need one of the following internet browsers:

Computer:  

  • Microsoft Internet Explorer 11 for Window 7 and Windows 10 (Windows only) 
  • Microsoft Edge for Window 10 (Windows only) 
  • Safari 10 or higher (Mac OS X 10.12)
  • Mozilla Firefox latest version (Windows and Ubuntu)
  • Google Chrome latest version (Windows, Mac OS X 10.12 and Ubuntu)

Smartphone:

  • Safari 10+
  • Google Chrome (latest version) 

Tablet:

  • Microsoft Edge for Window 10 (Windows only) 
  • Safari 10+
  • Google Chrome (latest version) 

While the voting system is designed to work on these internet browsers, it may also work on others, but is not guaranteed.

 Where can I update my internet browser for my computer?
 What are the recommended browsers and operating system configurations for my computer?

Windows 

Operating System: Windows 10

Browser: Microsoft Edge, Mozilla Firefox (latest version), Google Chrome (latest version)

 

Mac

Operating System: Mac OSX 10.14

Browser: Safari 11, Google Chrome (latest version)

reCAPTCHA isn't displaying properly in Internet Explorer (IE) when I try to log on to the voting system online. What do I do?

reCAPTCHA cannot display correctly if the IE “Compatibility View” is enabled for google.com. We suggest that you remove google.com from your list of sites that have “Compatibility View” enabled.

To turn off "Compatibility View" on IE 11:

  • Open IE 11
  • Press the Alt key on your keyboard to display the Menu bar
  • Click “Tools” and select “Compatibility View Settings"
  • Select google.com under "Websites you've added to Compatibility View."
  • Click “Remove”
  • Click “Close”

IE 8, IE 9 and IE 10 are not compatible with the online voting system. Upgrade to IE 11 or try another browser.

Is the online voting system safe and secure?

The Town of Newmarket has hired a third-party professional services firm to audit the voting system prior to the election, ensuring that the voting process is safe, secure and maintains the secrecy of the ballot. A Mock Election is also conducted to ensure that the voting system is tabulating results correctly. During the Voting Days (October 13-22), audits are performed regularly and randomly to detect any unusual activity. 

 I received a request to share my Voting PIN- what should I do?
Never share your Voting PIN! It is unique to you. Municipal staff, candidates and law enforcement officials should never ask you for it. For more information about the Do’s and Don’ts for voting in the 2018 Newmarket Municipal Election and Voting PIN security, view our Vote with Confidence handout
 What are the penalties for voter fraud?

Each eligible voter can only vote once in the 2018 Newmarket Municipal Election, regardless of how many properties they own – it’s the law. If convicted of voter fraud, you may face:

  • A fine of up to $25,000
  • Jail time for up to 6 months
 After I submit my ballot, I am provided a ballot confirmation number - what is that?
The confirmation number you receive after you submit your ballot allows you (the voter) to know that your ballot was successfully submitted.

 

Voters may choose to write down their confirmation number or print it out for their records.

 

After the election, the Town is provided with a list of confirmation numbers and their selections. This list does not show who the voter was and there is no way to connect the confirmation number to a voter, unless the voter themselves identifies the number as their own. 

 What do I do if my voting session times out?
If your session times out, your ballot has not been submitted, and you will need to restart the voting process from the beginning. You can log in to the system any time before voting closes at 8 PM EDT on October 22. No votes will be submitted until you complete the entire ballot and click, “Submit Ballot.”
 If I log into the voting system, but I do not want to submit my ballot, can I exit the system and access it later?
Yes, as long as you have not selected “Submit Ballot.” If you exit your voting session before you submit your ballot, you can log in again before 8 PM EDT on October 22 and restart the voting process from the beginning.
 What do I do if I am not sure if I submitted my ballot?
If you are unsure if you submitted your ballot, try to log in to the voting system again. If your ballot has been submitted, the system will not allow you to log in and will read the following message: ”Our records show you have already voted in this election."

If your ballot has not been submitted, you will be prompted to proceed with casting your ballot.

 What do I do if I log in to the voting system to vote and it says I already voted?
 Contact the Election Helpline immediately at 905-953-5121.
 Can anyone tell how I voted if they know my Voting PIN?
No. The system does not track how a Voting PIN has voted, only that the PIN has been used to submit a ballot.
 How does the voting system protect the integrity/ privacy of the vote?
Votes are cryptographically protected (encrypted and digitally signed) at all times. No one can manipulate them, including Election staff.
 Once my ballot has been submitted, can it be change?
 No. Once a ballot has been submitted it cannot be changed. 
 How can I make sure I am accessing the actual voting system and not a fake site?
When accessing the voting website, HTTPS and an image of a padlock will appear in the search bar, confirming a secure connection.

If you get a message indicating that the site's digital certificate does not match the address where it connects to (or a similar message), you may be accessing a fake site. If this happens, please call the Election Helpline immediately at 905-953-5121.

Candidate FAQs

Will I be charged a fee if it can be proven that someone moved or tampered with a candidates sign?
If it can be proven that a candidate's sign has been tampered with or moved, the candidate will not be charged the $25 removal fee.
What are the fines and penalties for not complying with the Election Sign By-law?
The Town will charge a $25 removal fee for any improperly placed election signs. Under extraordinary circumstances, and if required, the Town may initiate legal proceedings against a candidate or individual who fails to comply with the provisions of the By-law. In these circumstances, and only if the court finds that the candidate or individual did not comply with the by-law, then the court may impose a greater penalty. These specific penalties are outlined in section 15 of the By-law. 
 How can I withdraw my candidacy?

If a candidate decides to withdraw from the election, he or she must notify the Town Clerk in writing no later than 2 p.m. on nomination day (Friday, July 27, 2018). A candidate who withdraws is still required to submit a completed financial disclosure covering all financial transactions made up to the date the nomination was withdrawn.

Do expenses for post-election parties and gifts of appreciation count towards my election expense limit?
No, according to section 88.20 (8) of the Municipal Elections Act, the cost of parties and gifts of appreciation after the close of voting do not count towards your regular expense limit for the election. However, these costs are subject to a separate expense limit established in section 88.20 (9) of the MEA. 

Third Party Advertiser FAQs

 What is a Third Party Advertisement?
A third party advertisement is an advertisement in any broadcast, print, electronic or other medium that has the purpose of promoting, supporting or opposing a candidate in the election, or a “yes” or “no” answer to a question on the ballot.

Third party advertisements do not include:

  • Advertisements by or under the direction of a candidate
  • Issues-based advertising during the election period (with the exception of advertising that has the purpose of promoting, supporting or opposing a “yes” or “no” answer to a question on the ballot)
  • Advertising that does not cost money to post or broadcast, such as comments made on social media
  • Messages distributed by:
    • an individual to their employees
    • a corporation to its shareholders, directors, members or employees
    • a trade union to its members or employees
 What information must a Third Party Advertisement include?

Third party advertisers must identify themselves and provide mandatory information on all advertising beginning May 1 until the close of voting on October 22, 2018.

Third party advertisements must contain the following information:

  • Name of the registered third party advertiser
  • Municipality where the third party advertiser is registered
  • Telephone number, mailing address or email address at which the registered third party advertiser may be contacted regarding the advertisement 

Other FAQs

 How much money can I contribute to a candidate?
A contributor shall not make contributions exceeding a total of $1,200 to any one candidate in an election. This limit is never to be exceeded regardless of the number of offices a candidate may have been nominated for during an election period. In addition to this, a contributor shall not make contributions exceeding a total of $5,000 to multiple candidates for office on the same council or local board. It is also important to note that cash contributions over $25 are not to be accepted by or on behalf of a candidate – any contribution that exceeds $25 shall be contributed in a manner that associates the contributor’s name and account with the payment or by a money order signed by the contributor.
 What are some important dates that I need to keep in mind?

Tuesday, May 1, 2018

  • First day for candidates to file a nomination paper for the Office of Mayor, Deputy Mayor and Regional Councillor, Ward Councillor, Regional Chair, or School Board Trustee.
  • First day for third party advertiser to register with the Clerk
  • Campaign period begins once a nomination paper is filed

 Friday, July 27, 2018

  • Last day for a candidate to file a nomination form between 9 a.m. and 2 p.m.
  • Nominations or withdrawal cannot be accepted after 2 p.m.

 Saturday, October 13, 2018 to Monday, October 22, 2018

  • Internet and telephone voting opens at 10 a.m. on October 13, 2018
  • Voters can vote from anywhere they have an internet or telephone connection - such as from home, work, or the library!

 Friday, October 19, 2018

  • Last day for a third party advertiser to register with the Clerk

 Monday, October, 22, 2018

  • Internet and telephone voting closes at 8 p.m.

Monday, December 3, 2018

  • New term of Council begins  

 

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Newmarket votes online or by telephone: October 13 -22, 2018